Technical Support Engineer
Croatia, Serbia
Qumu Support
Expires: Tue, 31 Oct 2017
Technical support position focused on the role of video in the business world (software solutions related to management, storage, transmission and display of video formats)

Technical Support Engineer



Job Location:                      Work from home (Serbia)


Working hours:                   16:00 – 00:00 (CET)  or  18:00 – 02:00 (CET)

                                              *These are available working hours and position is not based on working in shifts.                    

                                              *Position is tied with the shift you choose  


  • Diploma in Information Technology, Computer Science or equivalent (ETF, FON, PFM, RAF, Higher School of Electrical Engineering…)
  • Proven working experience in enterprise technical support and/or other relevant IT experience (2 – 8 years)
  • Basic knowledge of Java and web technologies and scripting languages
  • Experience with Oracle and SQL Databases
  • Strong problem-solving skills and excellent client-facing skills
  • Experience with Zendesk and JIRA platform interface is a big plus
  • Time management skills, priority settings skills and accurate records keeping
  • Goal oriented approach and desire to succeed in problem solving tasks
  • Ability to work under deadlines and handle demanding clients
  • Excellent written and verbal communication skills
  • English proficiency is necessary (speaking and writing)
  • Up-to-date technical knowledge



  • Take ownership of clients issues reported
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles



  • Permanent employment
  • Full time work-from-home experience
  • Remote work with Silicon Valley leaders and world class clients (such as IBM, eBay, Vodafone, Bayer,...)
  • Working with cutting-edge technologies



Mangonel d.o.o. gathers a highly motivated team of IT professionals that together share close to a 100 years of experience in the complete cycle of business applications development. The success of our clients and partners is our own success and therefore we do our best to help our clients succeed.

Our field of expertise is Enterprise Java Development & Support. For our partner who provides tools that businesses need to create, manage, secure, deliver and measure the success of their videos, we are looking for Technical Support Engineer.



Expires: Mon, 31 Dec 2018
We offer work from home experience which provides all the flexibility that the student’s lifestyle requires :)

Java & Web




Job Location:                  Internship from home (Serbia, Croatia)

Job Type:                         Internship


Dear students,

If you have a passion and desire towards

  • Java programming
  • Web technologies (HTML, CSS, JS)

and want to expand your knowledge and gain new one while working on projects in the corporate world for enterprise level companies, this is the right opportunity for you.

We offer work from home experience which provides all the flexibility that the student’s lifestyle requires :)

Since interns will work directly on projects that will benefit global companies around the world, each participant will work with assigned mentor, who will be responsible for their learning and progress.



  • All undergraduate and master students are eligible for this internship, but the basic knowledge of Java programming language and Web technologies is something that is required.



  • Flexible working hours
  • Work-from-home experience



  • After the selection period, we will have interviews with the shortlisted candidates and the best individuals may get the chance to work in the Mangonel after this internship.


We are a highly motivated team of IT professionals!

Work world wide from your home!


Mangonel Your Career!

How to write your CV?

Your CV represents the first contact with us and in this way we get the basic information about you. Some general guidelines on what should your CV contain can be found in the document that we have prepared for you, but final look is only your decision :)

Skype interview

Main communication tool in Mangonel team is Skype, which is why we do our interviews via Skype. We like to say that there is actually no big difference between regular and online interview. Our advice is to update Skype app to latest version before interview begins.
Audio only

Audio only

You don’t have to worry about your beard, hairstyle or messy apartment, since our company policy we don’t practice video meetings. All our interviews and meetings are audio only, so you can relax and get comfortable as much as you can. Though it would be cool to have headphones :)
Flexible time


We can adjust the time of the interview to suit your schedule. Since the interviews are done via Skype, we are flexible and ready to answer any of your questions, even when we finish our talk. All you have to do is write to us on Skype!

Common Queries and Questions

It depends from the team you would like to work for. Usuall we work from 9 to 5, but since many of us like to roll in the bed in the morning, some team members start at 10 or 11 am. Also we have a afternoon shifts from 16:00 to 00:00 and 18:00 to 02:00 for teams that work with clients across the globe
World is our office. Mangonel is 100% remotely company (at the moment) but we 2 registered offices in Zagreb, Croatia and second in Belgrade, Serbia. So if you start working with us, every day you can choose location of office. It can be bedroom, living room, friends house with fast internet, or sunny beach or park with wifi signal.
Currently we made friendship with eighteen employees, devided in two teams, one in Croatia and second in Serbia. This is not our final number since we are fastly growing and looking for new friends and members of Mangonel team. That's why you need to check out our openings at http://www.mangonel.hr/career
Our partners span the globe and include US, UK and Australia and we take great pride in seeing our partners flourish with the help of our work. They are recognized IT industry leaders who keep us focused on learning and growing in what we love and do best: IT.
Our field of expertise is Java and modern Web Development: Spring, Hibernate, MVC, HTML5, CSS3, AngularJS, jQuery, PhoneGap, Apache Cordova, Node.js, SQL Server, Oracle DB, MySQL, PostgreSQL, NoSQL, Firebase. We are not shy to dive into other technologies as well and have experience with the MS .NET platform. Our employees are certified in various areas such as Windows Administration, Java, Oracle ADF and Oracle WebCenter, .NET and we are always looking forward to learn some more!
With working from home experinece, comes wear what you like policy. Our main communication tools are e-mail and Skype audio calls, so you can have the freedome to look and wear what makes you feel comfortable and productive.

About Mangonel

We are a highly motivated group of eighteen IT professionals that together share close to a 100 years of experience in the complete cycle of business applications development. The success of our clients and partners is our own success and therefore we do our BEST to help our clients succeed.